When you deliver more than you promise people are pleasantly surprised. It’s like a waiter at a restaurant who delivers outstanding service, and you want to tip him because you are thrilled and surprised that they did so well. So the notion is, if you promise to do X, deliver 5X or 10X and people [...]
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Do what you say you are going to do, follow through on what you promise. I am actually dazzled when somebody says they are going to do something and they actually do it. It suggests that you have credibility, it suggests you can be counted on, it suggests you are going to go the extra [...]
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Be nice to people. Show some manners. Show some grace. Send a thank you note. Show appreciation. Show the fact that your mother taught you the manners necessary to do well. It’s really remarkable when you are nice to people you are going to get more mileage. It’s like bringing more honey to the table [...]
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Research says that when people encounter you, what they are likely to remember is about 10% of what you say, 35% of how you say it, and 55% of how you look; which means that 90% of what people remember has to do with packaging, it has to do with the way you look. If [...]
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People will treat you how you teach them to treat you. What that means is that you set the tone, which means that if people are ignoring you, you’re probably helping them to do that. If people are engaged by you, you’re probably helping them to do that. If you’re a “cold fish”, then you’re [...]
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If you are like most people in relationships, you spend an enormous amount of time trying to change somebody else. As a matter of fact, in most American marriages, you’ll notice that at least 80% of them have at least one person in the marriage that is self-appointed to fix the other person. And you’ll [...]
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If you think about conflict that you’ve been dealing with in one respect or another, you’ll notice that every time you encounter conflict you start to polarize. What that means is that you’ll interpret anything that creates stress from a position of two options. You’ll think about right vs. wrong, good vs. bad, win vs. [...]
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Have you ever noticed that sometimes you meet someone and you get along with them easily? Yet other times you meet someone and it seems to be uphill all the time. You have to do lots of “maintenance” and getting along with them seems like a chore. There are even times when you know someone [...]
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Dr. Perry has a keen ability to help the top executives in our firm reach a higher level of performance. His understanding of human nature and motivation for success is wonderful. — Raul Alvarado, Worldwide Managing Partner, Accenture
