When you deliver more than you promise people are pleasantly surprised. It’s like a waiter at a restaurant who delivers outstanding service, and you want to tip him because you are thrilled and surprised that they did so well. So the notion is, if you promise to do X, deliver 5X or 10X and people [...]
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Do what you say you are going to do, follow through on what you promise. I am actually dazzled when somebody says they are going to do something and they actually do it. It suggests that you have credibility, it suggests you can be counted on, it suggests you are going to go the extra [...]
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Be nice to people. Show some manners. Show some grace. Send a thank you note. Show appreciation. Show the fact that your mother taught you the manners necessary to do well. It’s really remarkable when you are nice to people you are going to get more mileage. It’s like bringing more honey to the table [...]
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Do you want to be successful? Most everybody does, it’s just that most people often forget some of the basic requirements to be successful at anything. If you want to be employed, you always want to do well and you always want to have people wanting you. Then follow the success formula and step number [...]
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If you are like most people you truly believe that if you reinforce the behavior you’re looking for, you’re probably going to get more of it. Do you believe that? Somehow we feel its okay to reinforce two populations: small children and dogs. If it works on small children and dogs, do you suppose it [...]
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Do you ever notice you’ll do that? You’ll say things like, “Well, to be quite honest…” or “I’m gonna be honest,” or “Do you want me to be honest?” It’s interesting that when people ask me, “Do you want me to be honest?” I usually answer, “No, it would be out of character for you, [...]
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The Yeah buts… Do you ever notice how people get engaged into that kind of conversation? “Well, I think we ought to do this” “well, yeah but that won’t work.” Do you ever notice that when you “yeah but” on each other you are actually creating more of a conflict because the words “yeah but” [...]
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Do you notice that people often will give you some form of appreciation? They will say “thanks so much” or “I really appreciate what you did,” or “you were enormously helpful.” Do you ever notice how people respond when you thank them? Often, you will say “thanks so much,” and they will say “no problem,” [...]
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If you think about conflict that you’ve been dealing with in one respect or another, you’ll notice that every time you encounter conflict you start to polarize. What that means is that you’ll interpret anything that creates stress from a position of two options. You’ll think about right vs. wrong, good vs. bad, win vs. [...]
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Have you ever noticed that sometimes you meet someone and you get along with them easily? Yet other times you meet someone and it seems to be uphill all the time. You have to do lots of “maintenance” and getting along with them seems like a chore. There are even times when you know someone [...]
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Dr. Perry has a keen ability to help the top executives in our firm reach a higher level of performance. His understanding of human nature and motivation for success is wonderful. — Raul Alvarado, Worldwide Managing Partner, Accenture
